Tuesday, March 27, 2012

Promptness in delivering service support

During the three plus years of usage of my Elegant RO AquaSure water purifier, I availed service support from Eureka Forbes five times. Two of the visits by the technician was because of problems showing up…well that’s after the warranty period was over, so I had to pay for the services….And the rest three visits were just the regular checks to know whether my AquaSure water purifier was performing well or not and for changing of the RO membrane and cartridges. I am very finicky when it comes to availing benefits of a system such as my Aqua Sure product and I never took chances of drinking polluted water only because the cartridges and membrane are going outdated, getting covered with germs and particles. You will agree to me if I say that cartridges require regular change for the purifier to function effectively.

I have always received prompt service support related to my AquaSure water purifier. Initially, when I bought my Aqua Sure, I did not go through any reviews nor did I consider the after sales service aspect. It was after I bought it that someone, one of my neighbors, alarmed me saying the company is not at all responsible or prompt in delivering service support. It was until some problem cropped up that I came to believe that the person was not right. Every time I dialed the customer care number for service support of my Aqua Sure, I have always received effective response within 24 to 48 hours.

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